Most frequently asked questions

Shopping Basics

To make an order visit http://shop.kituiflourmills.co.ke/ ,

Step 1. Browse through the items, click on the products you would like to purchase, and add to cart.

Step 2. Click ‘checkout’ button where you will be prompted to create an account with your details or alternatively login with your Google account.

Step 3. Click ‘checkout’ button and enter your Billing Details

Step 4. Place your order

Delivery is done within 24 to 48 hours.


Kitui Flour Mills only support online payment.

If payment is successful, you will receive an SMS confirmation and an email from Kitui Flour Mills

If payment is not reflected it could be a service delay from your payment method for example fluctuation of Mpesa server.

In case it failed, kindly contact our customer care 0705333777 and share the following information and we will check and confirm your order.

Order Number

Payment Method

Kitui Flour Mills supports the following payment methods

Mobile payment: Mpesa and Airtel Money

Card payment: Debit and Credit Card

Delivery and Return Policy

The delivery time starts from the day you place your order to the day one of our delivery associates makes a first attempt to deliver to you. *Only 2 attempts will be done for delivery and the orders will be canceled after 5 days if not collected.

We do not make cash refunds unless in cases of double payments.

Products will be only returned if: The wrong product is delivered. The delivered product is expired on delivery. The packaging is damaged in any way.

Scrutinize the products on arrival or on picking up at the local pickup location before receiving them. Sign only on confirming their condition. If there is an error, please immediately hand over the incorrect or damaged item back. Exchanges will be done within 24-48 hours.

Customers should double-check their orders before placing them. There will be no product exchange in case of wrong orders.

In case of a delivery delay of more than 4 days, the order can be canceled.

In case of erroneous double payments, the refund will be done within 24-72 hours.


Still have questions?